Frequently Asked Questions (F.A.Q's)
Got a question? Well, we got answers!
Our cake toppers are made of high-quality polymer clay. This clay is non-toxic and easy to work with, allowing us to get the most real-looking, vibrant figurines of your loved ones!
You can place an order in just a few easy steps:-
Send us a full-length photo of the subject(s) (including their clothing and face) or select an outfit from the clothing options we offer
-Add additional accessories if required
-Make the payment and place your order
– We send you proofs (a first-look at the miniature) which you can approve or go ahead and ask us to revise. We have a 100% satisfaction guarantee, which means you can ask for as many revisions as you like until we get it right.
There are no clear answers to this one, since each miniature is custom-made. But generally speaking, the creation of a figuirine takes anywhere between x-to-x days. The Shipping duration depends on the mode of delivery you choose during check out. It can be anywhere from 3 to 7 days based on where you want the order delivered.
We promise we will try, but our artisans need to follow their process. We pride ourselves in quality over all-else, and even work with our customers on unlimited revisions until they are satisfied. All of this takes time, but is always well worth the wait. Still, write to us at <email> and we’ll see how we can expedite your order
It takes around 24 hours to generate a tracking ID of the shipped order, after which it can be tracked. Look out for the tracking ID in your email.
Well, technically we could, but it’d be really ugly!
We need a full-size image sent to us from head to toe in order to make the miniature look perfect.
We’re sorry, but orders once placed cannot be cancelled as each of them is custom made and highly personalized. Each product takes an extraordinary amount of time by skilled craftsmen and therefore all sales are final. We do not offer refunds, cancellations, or exchanges.
Our team ensures that each miniature sent to you is carefully packed with high quality packing material which reduces the chance of any damage. Still, if you receive a broken miniature – report it to us right away (within 48 hours of delivery) with attached pictures, and we’ll help you out!
Yes! Please email your changes to us within 24 hours of placing your order. Changes can’t be made post 24 hours as the process of moulding the clay has begun.
You can choose the skin color, hair style and eye colour of your cake topper in order to make them look exactly like the person that you are trying to replicate. Apart from that, you can also mention a list of accessories that you want us to add. Any other add-ons such as expressions or positions should also be specified when you place your order.
The length of a Cake Topper is about 6-7 inches long.
You should receive your first-look at the miniature via an email within 2-3 days. If you need any changes or revisions made based on the first-look, our artisans will keep at it till you are satisfied. This process of step-by-step approvals can be a bit time consuming, so please reply to our emails as soon as you receive them so that we can move forward quicker! However, once you give us the go-ahead, we move to the next step – so, no backsies. Don’t hesitate to make sure you are truly satisfied before giving us the nod of approval.
The weight of a cake topper depends on the kind of miniature you ask for. The overall weight is also affected by the additional accessories that you add in your final piece.
But generally speaking, the net weight of a single cake topper is about 500g (approx. 17.5 oz.), the packaged weight of a Single cake topper is about 700g (approx. 24.5 oz.).
Our sculptors will create your figurine with a very high degree of resemblance. An exact replication of the person’s features is not always possible, because photos sometimes fail to capture the true nature of someone’s face.
You can reach us through mail – [email protected]
Yup! We ship in almost every corner of the world.
No, a cake topper is made using nontoxic material and will not damage or alter the taste of the cake. Simply place the cake topper on top of the cake and once done using, gently wipe the base of the cake topper with a damp cloth.
Cake toppers are not just limited to cakes, they can be used as showpieces at home or office. They make a wonderful addition to a work desk. The possibilities are only limited by your imagination. Go nuts!